Custom Orders
Custom orders are very special and are handmade just for you, every step of the way. Slots are very limited especially during the holiday season, so send in the request below right away if you are considering having something custom made.
Process: First, request a Custom Order Design Consultation. She will contact you via email within a few days to inquire about what you are wanting to have made and see if her work is a good fit for what you are hoping for. She then work with you on a design, initially via Zoom, that you will love and will work within your budget. Clients are encouraged to send photo inspirations via email or created a shared pinterest board for design ideas.
If you choose not to go ahead with the piece or you would like press pause on it, the design can be held for you indefinitely and can be put back into production anytime. However the estimated total is subject to a price change, due to changing prices in the metal market.
If you aren't sure about whether your idea is a good fit for my work, please feel free to message me before booking a consultation.
Production Time: Please note that the production time is generally about 2 months from initial 50% payment, but may change during busy season. For engagement and wedding rings, the production time can be longer depending on complexity and materials. Once the piece is completed by Michelle and the invoice balance is paid in full, your custom piece(s) will be in the mail within 3-5 business days.
Payment: A 50% non-refundable deposit of the estimated total amount, is the initial payment amount due in order for the custom order to be scheduled for production and materials to be purchased. Once payment has been made, and you agree that the design is approved, it cannot be altered unless at the discretion of the artist.
The 50% deposit will not be refundable after production has started, which includes the initial purchase of stones or materials. A total "Pre-Pay" of the full invoiced amount is permitted at client's discretion.
-Final payment for the remainder of the balance is due upon completion. Please handle your final payment as soon as possible- within 48 hours requested, but 5 business days is shop policy, (unless other arrangements have already been made).
-Also, though rarely implemented, Michelle reserves the right for estimates to vary by as much as +/-15% from the actual final total, due to the nature of one-of-a-kind custom projects and fluctuating metal prices. Estimates do not include shipping and tax.
Shipping: As a standard, Lierre Filigree always includes shipping insurance, signature confirmation & tracking with ALL custom pieces when mailed for all domestic USA orders. These extra services are reflected in the shipping pricing, and the more expensive your piece the more expensive insurance is to purchase. Michelle puts her heart, soul, and love into all her pieces and believes that everyone should be able to share the peace of mind that her works of art are safely en route to their forever homes. An FOB Shipping Point is enforced, which means that the ownership is transferred to the client once final payment is made and order is shipped. Lierre Filigree cannot be held responsible for items that are lost or damaged in transit.