Custom orders are very special and are handmade just for you, every step of the way. Slots are very limited especially during the holiday season, so email right away if you think that you will be wanting something made before Christmas.
Process: First, purchase a Custom Order Design Consultation. The cost is a non-refundable $50 deposit that is deducted from the total cost of your custom piece. This is just so Michelle knows that you are genuinely interested and ready to design something. After purchasing, she will contact you via email to inquire about what you are wanting to have made and will then work with you on a design that you will love. Please send any and all ideas as email attachments so that all the information can be kept in one location.
If you choose not to go ahead with the piece or you would like press pause on it, the design can be held for you indefinitely and can be put back into production anytime. However the estimated total is subject to a price change.
If you aren't sure about whether your idea is a good fit for my work, please feel free to message me before booking a consultation.
Production Time: Please note that the production time is generally about 2 months from initial 50% payment, but may change during busy season. For engagement and wedding rings, the production time can be longer depending on complexity and materials. Once the piece is completed by Michelle and the invoice balance is paid in full, your custom piece(s) will be in the mail within 3-5 business days.
Payment: A 50% non-refundable deposit of the estimated total amount, is the initial payment amount due in order for the custom order to be scheduled for production and materials to be purchased. Once payment has been made, and you agree that the design is approved, it cannot be altered unless at the discretion of the artist.
The 50% deposit will not be refundable after production has started, which includes the initial purchase of stones or materials. A total "Pre-Pay" of the full invoiced amount is permitted at client's discretion.
-Final payment for the remainder of the balance is due upon completion. Please handle your final payment as soon as possible- within 48 hours requested, but 5 business days is shop policy, (unless other arrangements have already been made).
-Also, though rarely implemented, Michelle reserves the right for estimates to vary by as much as +/-15% from the actual final total, due to the nature of one-of-a-kind custom projects and fluctuating metal prices. Estimates do not include shipping and tax.
Shipping: As a standard, Lierreworks always includes shipping insurance, signature confirmation & tracking with ALL custom pieces when mailed for all domestic USA orders. These extra services are reflected in the shipping pricing, and the more expensive your piece the more expensive insurance is to purchase. Michelle puts her heart, soul, and love into all her pieces and believes that everyone should be able to share the peace of mind that her works of art are safely en route to their forever homes. An FOB Shipping Point is enforced, which means that the ownership is transferred to the client once final payment is made and order is shipped. Lierreworks cannot be held responsible for items that are lost or damaged in transit.